Shipping policy

Shipping Policy

Thank you for visiting and shopping . Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within  business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: business days |  Free for orders over $50]

  • Expedited Shipping: [2-4] business days | [$14.99]

Please note that delivery delays can occasionally occur due to custom clearance or carrier issues.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [24-48] hours.

4. Customs, Duties, and Taxes

is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

Gems of the Cityis not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy

We [ship globally / currently ship to the United States, Canada, UK, and Europe]. If your country is not listed at checkout, please contact our support team.